FAQ

1. Free registration, no fee applicable.
2. Convenient self-access to stock availability and prices
3. No minimum order
4. Free artwork service for printing
5. Access to catalogue and pricelist download
6. Agent Loyalty Program rewards you with credit terms, free samples, dispatch services and exclusive pricing.
7. Reserve stock before purchase confirmation
8. Flexible return policy

There are two types of account registrations.

1. AGENT/RESELLER: For agents or retail outlets who purchase our products for the purpose of re-selling to their clients.
2. CORPORATE USER/END USER: For members who buy our products for own self/ own company use.

A confirmation of your registration will be provided within 2 business days.

Yes, we welcome you to test products at our showroom to better understand them and explore your diverse options.

Once registered and logged in, the pricing table will become accessible. Prices are shown in RM by default. Other currency options available are USD, SGD and AUD.

Additional services such as print/laser/embroidery and delivery charges will incur separately. These charges vary according to your order quantity and print requirements.

Yes, you may reserve any of our products up to 3 business days. Should another party express interest on the same product within this period, you will be contacted with priority to purchase the item or to have a cancellation.

Simply call us at +603 6275 4648 or drop you request at sales@ideahouse.com.my and we’ll be in touch within 1 business day. For more contact information, click here.

Stock levels are updated on our website on a daily basis.

Send the artwork via attachment to sales@ideahouse.com.my. Files can be submitted in Adobe Illustrator (.ai) format or Corel Draw (.eps). It is preferable to receive the highest resolution in order to correctly and accurately reproduce your logo/text.

Outline should be created on fonts to avoid loss of font type. Other non-vector based file may cause delays.

Free visuals of artwork are provided for confirmed orders. Visuals will indicate pantone colours and print size for approval before proceeding.

Print area size on a product is optimized according to the printer’s equipment capabilities. Requests for wider print area is subject to printer’s approval with additional cost.

Any complex changes/visuals redrawn may incur a minimal service fee.

Orders with print request requires 5-7 business days upon confirmation of approved artwork.

For orders without printing services, we prefer one day notice from confirmation to prepare the goods. The goods will then be ready for dispatch/pick up.transition.hidden on the next business day.

Urgent orders requiring 4 days or less, is subject to approval with additional rush order charge.

We do not hold liable for any loss, damage or delays due to courier schedule disruption or customs clearance during the delivery process.

Yes, we do ship orders across Malaysia and internationally too.

Delivery charge is based on total weight and delivery distance.

Preferred Agent program provides benefits to agents for deliveries in selected areas around Klang Valley. For more information, click here.

For outstation or overseas orders, courier/freight cost can only be accurately quoted upon confirmation of order, taking the weight and carton dimensions into calculation.

For orders without print, payment before collection.

For orders with print, 50% deposit upon confirmation of order. Balance of 50% payable prior to dispatch/shipment or upon self-collection.

Payment mode accepted:

1. Cash
2. Credit/Debit Card (Visa/Mastercard)
3. Cheque
4. Online banking
5. Direct deposit to Maybank account
6. Telegraphic Transfer
7. Paypal

No M.O.Q. is enforced for all stocked items.

Any agent/re-seller who have made transactions with us may be able to enjoy exclusive benefits for their following purchases.

For more information, please visit the Preferred Agents Program.